Privacy Policy for Website
Wellcome Pharmacy website is owned by Wellcome Pharmacy, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Wellcome Pharmacy, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Wellcome Pharmacy website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Wellcome Pharmacy, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. We do not sell or share your personal data collected via our website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our notifications or messages or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, and telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our messages or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via operations@wellcome-pharmacy.com.
Your rights:
You have the following rights related to your personal data:
The right to know about the personal information we collect about you and how it is used
The right to delete personal information collected about you
The right to non-discrimination for exercising your rights
The right to correct inaccurate personal information that a business has about you
The right to limit the use and disclosure of sensitive personal information collected about you
If you would like to exercise this right, please email us at the email address shown in the "Contact Information" section below.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to operations@wellcome-pharmacy.com.
NOTICE OF PRIVACY PRACTICES
This notice describes how medical and other personally identifiable information about you collected in the course of business operations (excluding our website) may be used and disclosed by Wellcome Pharmacy and how you can get access to this information.
PROTECTING MEDICAL INFORMATION
Our Pharmacy is required by the Health Insurance Portability & Accountability Act of 1996 (HIPAA) to maintain the privacy of your Protected Health Information (PHI) PHI is considered to be your medical records and other health information that identifies you. This includes any information we keep use or disclose in any form whether electronically on paper or orally. As required by HIPAA, we must provide this notice to you and make a good faith effort to obtain your acknowledgement that you have received it. This notice explains how we will use and disclose your PHI while maintaining your privacy explains your rights with respect to PHI and explains our duty to abide by the terms of the notice and any updates that we may make in the future.
OUR USE OF YOUR INFORMATION
Under the law we are permitted to use and disclose information classified as PHI without your authorization for the purposes of treatment payment and health care operations:
TREATMENT means providing coordinating or managing health care and related services by one or more health care providers. Examples are when we contact your physician or other health care providers to obtain refill authorizations ask questions about medication doses inform them of potential drug interactions or to determine validity of prescription orders. We may also use and disclose your information when your physician health care provider or another pharmacy contacts us and says that you have requested them to provide health care services.
PAYMENT means such activities as obtaining payment for services confirming health plan coverage and billing or collection activities. Examples are electronically billing your insurance company or health plan at the time we fill your prescriptions. Insurance companies or health plans may also contact us about services we provide to you.
HEALTH CARE OPERATIONS includes business aspects of running our pharmacy such as planning financial analysis and customer service. An example is when we look at records to evaluate how well our pharmacists and technicians provide service to you.
We may also use your PHI without your authorization to provide you with refill reminders; information about alternatives to medications or services you receive through our pharmacy; or notices of health screenings special events or other wellness activities we may conduct.
We may release information about you to a family member or others who are involved in your medical care. Examples include if a family member picks up a prescription for you or if you have a nursing aide that assists you with your medications.
Whenever anyone receives PHI on your behalf we will provide only the minimum amount of information necessary to insure your quality of care. We may disclose PHI about you for law enforcement purposes as required by law or in response to a valid subpoena.
Our pharmacy may use and disclose your PHI when necessary to reduce or prevent serious threat to your health and safety or the health and safety of another individual or the public. Any other uses and disclosures other than those provided for above (or as otherwise permitted or required by law) will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that request except for actions we have already taken relying on your authorization.
We may also you your mobile phone number to communicate with you about the status of your prescription and to response to your inquiries. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
YOUR RIGHTS
You have the following rights with respect to your PHI which you can exercise by presenting a written request to us:
- The right to request restrictions on certain uses and disclosures including any group of persons or person identified by you. We are not required to agree to a requested restriction unless you are asking us to restrict the use and disclosure of your Protected Health Information to a health plan for payment or health care operation purposes and such information you wish to restrict pertains solely to a health care item or service for which you pay out-of-pocket in full. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment.
- The right to reasonable requests to receive confidential communications from us by alternative means or at alternative locations.
- The right to inspect and copy your PHI. We reserve the right to schedule this activity and charge a reasonable fee to gather the information and for copy expenses.
- The right to amend your PHI in or records.
- The right to receive a list of disclosures of your PHI after you mail a signed written request to the address shown in the "CONTACT INFORMATION" section below. The request must include your name, address, date of birth, and phone number, and they must match those we have on file.
- The right to obtain a paper copy of this notice.
We are required by law to maintain the privacy of your protected health information and to provide you with notice of our legal duties and privacy practices with respect to protected health information and to notify affected individuals following breach of unsecured PHI.
EFFECTIVE DATE OF NOTICE
This notice is effective as of February 1, 2024 and we are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all protected health information that we maintain. We will post any revised notice in our pharmacy and you may receive a written copy of a revised notice by requesting orally or in writing.
COMPLAINT PROCESS
If you believe your privacy protections have been violated you have the right to file a formal written complaint with us at the address shown in the contact information or with the Department of Health & Human Services Office of Civil Rights. Our pharmacy can provide you with the address of the regional office of Civil Rights for this area. We will not retaliate against you for filing a complaint.
Department of Health and Human Services
For more information about HIPAA or how to file a complaint you can go to the website below:
CONTACT INFORMATION
Wellcome Pharmacy
1440 El Paseo de Saratoga
San Jose, CA 95130